Cookie Policy – Serenquills

1. What Are Cookies?

Cookies are small text files placed on your computer, tablet, or smartphone when you visit our website. They enable Serenquills to recognize your device, remember preferences, and optimize website performance, ensuring a seamless and personalized browsing experience.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are required for the secure and efficient operation of our website:

• Session cookies: Maintain your active browsing session
• Security cookies: Protect against unauthorized access and cyber threats
• Preference cookies: Store your chosen settings, such as language and region

2.2 Performance Cookies

These cookies help us understand how visitors interact with our site and improve usability:

• Analytics cookies (e.g., Google Analytics): Track site traffic and user behavior
• Measurement cookies: Evaluate overall website performance
• Testing cookies: Support interface optimization and layout testing

2.3 Functionality Cookies

Used to tailor your experience on our platform:

• Customization cookies: Adjust content to reflect your preferences
• Geolocation cookies: Provide relevant regional information where applicable
• Preference cookies: Retain visual and accessibility settings

2.4 Marketing Cookies

These cookies enhance communication and visibility of our content:

• Advertising cookies: Display non-personalized promotional material
• Social media cookies: Enable sharing across social platforms
• Retargeting cookies: Maintain awareness of updates and new content

3. Third-Party Cookies

Serenquills may use cookies provided by trusted third parties to enhance functionality and analytics:

• Google: Analytics, Maps, reCAPTCHA
• Meta (Facebook): Sharing buttons, analytics pixels
• X (Twitter): Integration for sharing content
• YouTube: Embedded video functionality

4. Cookie Retention Periods

5. Managing Cookies

5.1 Through the Cookie Banner

Upon your first visit, you may:

• Accept all cookies
• Reject non-essential cookies
• Customize preferences for individual cookie categories

5.2 Through Browser Settings

You can manually manage or delete cookies at any time:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and site permissions

6. Consequences of Refusing Cookies

If you disable or decline cookies:

• Some website functions may not work as intended
• Preferences may not be saved
• Certain content could display incorrectly
• You may need to reselect settings on future visits

7. Cookies and Personal Data

Some cookies may collect limited personal data. In such cases:

• Serenquills complies fully with GDPR and UK GDPR requirements
• We request your explicit consent where necessary
• You may withdraw consent at any time
• We maintain transparency about how data is used

8. Cookies and Minors

Our website is designed exclusively for individuals aged 18 years and older. Serenquills does not knowingly collect or track data from minors through cookies.

9. Policy Updates

This Cookie Policy may be revised periodically to reflect regulatory or technical updates. Significant changes will be clearly communicated on this page, along with the revised “Last updated” date.

10. Contact Us

If you have questions about how Serenquills uses cookies or wish to exercise your data protection rights, please contact:

• Email: cookies@serenquills.com
• Address: Serenquills, London, United Kingdom
• Data Protection Officer: dpo@serenquills.com